RETURN & REFUND POLICY

30-Day Return Policy

At CURATED LIVING, we want you to be satisfied with your purchase. You may request a return within 30 days of receiving your order.

To be eligible for a return, your item must be in the same condition in which you received it, unused or unworn, with original tags and packaging when applicable. You will also need your receipt or proof of purchase.

How to Request a Return

To request a return, please contact us at precobaixo82@gmail.com before sending any item back.

Please include:

• Your order number
• The reason for your return
• Photos or videos if the item arrived damaged, defective, or incorrect

If your return is approved, we will provide instructions explaining where and how the item should be returned.

Please do not send products back to the address shown on the package or to any other address without first receiving return instructions from us. Items returned without prior authorization may not be accepted or refunded.

Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery. If your item arrives damaged, defective, or different from what you ordered, please contact us as soon as possible at precobaixo82@gmail.com.

Include your order number and clear photos or videos showing the issue. We will review your request and provide an appropriate solution, which may include a replacement or refund when applicable.

Return Shipping

Return shipping costs depend on the reason for the return.

If an eligible return is required because the item arrived damaged, defective, or incorrect, we will provide appropriate return instructions after reviewing your request.

For returns requested for other reasons, such as a change of mind, the customer may be responsible for return shipping costs.

Original shipping charges, if any, are generally non-refundable unless required by applicable law or the return results from an error with your order.

Exceptions / Non-Returnable Items

Certain products may not be eligible for return, including:

• Perishable goods
• Personalized or custom-made products
• Personal care or hygiene products that have been opened or used
• Hazardous materials
• Products that cannot reasonably be resold for health or safety reasons

Please contact us before purchasing if you have questions about whether a particular product is eligible for return.

Gift cards are non-returnable except where required by applicable law.

Exchanges

If you would like a different product, color, size, or variant, please contact us first.

When appropriate, the simplest option may be to return the eligible item and place a new order after your return has been approved.

Order Cancellations

If you need to cancel or modify an order, please contact us as soon as possible at precobaixo82@gmail.com.

We will make reasonable efforts to accommodate your request. However, we cannot guarantee that an order can be canceled or modified once it has entered processing or has been shipped.

Refunds

Once an approved return is received and inspected, we will notify you of the status of your refund.

If your refund is approved, it will be issued to your original payment method.

Please allow additional time for your bank, credit card company, or payment provider to process and post the refund to your account.

If more than 15 business days have passed since we confirmed that your refund was issued and you have not received it, please contact us.

Orders Marked as Delivered

If tracking information shows that your order was delivered but you cannot locate it, please first check with members of your household, neighbors, building management, and the shipping carrier.

You may also contact us so that we can review the available order and tracking information and assist you where possible.

Contact Us

For questions regarding returns, refunds, damaged products, or your order, please contact:

CURATED LIVING
Email: precobaixo82@gmail.com